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Frequently Asked Questions

Hibaja FAQ — All Your Questions Answered in One Place

Have questions about using hibaja? Find clear answers below on registration, payments, betting, Live Casino, and account management — all in one place.

5 Categories
30+ Answers
Fully in Bengali
30+
General Questions
5
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24/7
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Quick overview of hibaja

Top FAQ categories at a glance

Registration & Login

Everything you need to know about creating an account on hibaja, logging in, and resetting your password — all in one place.

Deposits & Withdrawals

Learn everything about deposits and withdrawals via Mobile Pay, Nagad, Rocket, and other payment methods — including rules, processing times, and limits.

Betting & Gaming

Answers to questions about rules, odds, and strategy — from cricket and football betting to Live Casino.

Bonuses & Offers

Welcome bonuses, deposit bonuses, referral offers — learn how to claim them and make the most of every deal.

Security & Verification

Everything you need to know about KYC document verification, account security, and responsible gaming.

App & Platform

Find answers to all your questions about downloading, installing, and using the hibaja mobile app.

Frequently Asked Questions

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Search Questions

Account & Registration

To create a hibaja account, you need an active mobile number or email address and a strong password. You must be at least 18 years old. Registration is completely free and takes just 2 minutes. Click here to register.

No. Each mobile number or email address can only be used to open one account on hibaja. Creating multiple accounts may result in all accounts being suspended and any remaining balance being forfeited.

On the login page, and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes under 2 minutes.

KYC (Know Your Customer) is an identity verification process. For large withdrawals on hibaja, you may be required to submit a photo of your National ID or passport. This protects the security of your account and helps prevent fraud.

If your account is suspended, email support@hibaja.click with your registered mobile number and a brief explanation of the issue. The support team will get back to you within 24 hours.
Payments & Transactions

hibaja accepts all major mobile banking methods including Mobile Pay, Nagad, Rocket, and Upay, as well as credit/debit cards and cryptocurrency options. For more details, visit the Payment Page View.

The minimum deposit on hibaja is ৳200 and the minimum withdrawal is ৳500. Maximum limits depend on the payment method and your account level. payments page View the full list.

Mobile banking withdrawals (Mobile Pay/Nagad) on hibaja are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Completing KYC verification speeds up the process.

Wait 30 minutes first. If the funds still haven't arrived, email support@hibaja.click with your transaction reference number, amount, and time. Our team will verify and resolve it promptly.

Yes, payments from abroad are possible via international credit/debit cards or cryptocurrency. Note that Bangladeshi mobile banking services only work within Bangladesh.
Betting & Gaming

hibaja offers betting on 20+ sports including cricket, football, tennis, badminton, and kabaddi. You'll also find plenty of matches in the live betting section. For more details, Match Odds View the page.

Live betting means placing wagers in real time while a match is in progress. On hibaja, the odds update at every moment of the game, so you can bet at exactly the right time. A fast internet connection will give you the best experience.

Bets generally cannot be cancelled once placed. However, if a match is cancelled or postponed, hibaja will automatically refund your stake. If the Cash Out option is available, you can lock in a profit before the match ends.

hibaja Live Casino features many popular games including Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and Teen Patti — all with real dealers. Popular Games See the full list on the page.

The minimum bet on most hibaja betting markets starts from ৳10. Slots can be played for as little as ৳5. Maximum bet limits vary by game and market.
Bonuses & Promotions

A welcome bonus is available for new hibaja registrations. A percentage bonus is added on your first deposit. To find out the bonus amount and terms, Registration Page View.

Bonuses cannot be withdrawn directly. A bonus converts to real money once the required wagering conditions are met — typically 5–20x the bonus amount. Terms vary for each bonus.

Share your referral link or code with friends. When a friend registers through your link and makes their first deposit, you'll receive a referral bonus. Check the promotions page for bonus amounts and terms.
App & Platform

Get the hibaja app directly from the Download Page Download and install the Android APK file. iOS users can add hibaja to their home screen directly from Safari.

First, go to your phone's Settings → Security → enable "Unknown Sources". Then download the APK file and tap it to install. You can turn off that option again once the installation is complete.

Yes, the hibaja mobile app gives you full access to everything on the website — betting, Live Casino, payments, bonuses, and more. The app is also faster and easier to navigate, and you'll receive push notifications too.

When a new update is available, you'll get a notification inside the app. You can update from there, or On the download page and download the latest APK to reinstall. Your existing data will not be lost.
Didn't find your answer?

If you can't find the answer to your question here, contact our support team directly. We're always ready to help in Bengali.

Quick Links
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Contact Support
Live Chat

Get help in Bengali 24/7. Average response time: 2 minutes.

Email Support

Support@hibaja.click — reply within 24 hours.

About hibaja

Hibaja is one of Bangladesh's most trusted online betting platforms. Millions of members enjoy cricket betting, football, Live Casino, and slots on hibaja every day.

Our FAQ section has answers to all your questions. If you can't find what you're looking for, our support team is always here to help.

  • Safe & Licensed Platform
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  • In Bengali Full Support
  • Mobile-First Experience

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