Terms and Conditions — What You Need to Know Before Using hibaja

These Terms & Conditions apply to all services, games, and features on the hibaja platform. By registering an account, logging in, or using any of our services, you are deemed to have fully accepted these terms.

If you do not agree with any part of these Terms & Conditions, please refrain from using hibaja's services. hibaja reserves the right to modify, add to, or remove any part of these terms at any time. Any changes will take effect immediately upon publication.

These terms and conditions may be available in both Bengali and English. In the event of any dispute, the English version shall be considered final.

To open an account with hibaja, the following conditions must be met:

• You must be 18 years of age or older.
• You must provide accurate and truthful information at registration — providing false details may result in account termination.
• Each person may register only one account. Creating multiple accounts under the same name or from the same device is prohibited.
• Keeping your account password secure is your responsibility. hibaja will never ask for your password.
• Sharing or transferring your account to another person is strictly prohibited.

Hibaja may request additional identity verification documents at any time after registration. Failure to provide the required documents may result in a temporary account suspension.

Hibaja follows a strict age verification process to ensure responsible gaming. Users must declare their age at registration, and hibaja may request a National ID, passport, or birth certificate at any time.

Please keep the following in mind when making a deposit at hibaja:

• Deposits must be made only from your own mobile banking number or bank account.
• Deposits made using another person's number or account may be cancelled.
• Once a deposit is processed, your balance is typically updated within 5 minutes.
• Minimum deposit: ৳500 via Mobile Pay/Nagad/Rocket, ৳2,000 via bank transfer.
• Hibaja does not charge any deposit fees.

Hibaja reserves the right to review any suspicious deposit. If money laundering or any other illegal activity is suspected, hibaja may freeze the transaction and notify the relevant authorities.

The following conditions must be met to withdraw your winnings:

• Your account must be fully verified (KYC completed).
• Withdrawals must be made to the same number or account used for the original deposit.
• If you have any active bonuses, wagering requirements must be met before you can make a withdrawal.
• Minimum withdrawal: ৳500 via mobile banking, ৳2,000 via bank transfer.
• Your daily maximum withdrawal limit depends on your account level.

Hibaja offers a variety of bonuses and promotions. Before claiming any bonus, please make sure you understand the following:

• Welcome Bonus: Available to new members on their first deposit. Wagering requirements vary by bonus.
• Reload Bonus: Offered periodically to existing members on subsequent deposits.
• Cashback: A portion of net losses is refunded under specific terms.
• Free Spins: Free spins on selected slot games. Winnings from free spins may also be subject to wagering requirements.

General Bonus Rules:

• Bonus funds and real money are tracked separately.
• Withdrawals from bonus funds are not permitted until the wagering requirement has been met.
• Whether multiple bonuses can be claimed at the same time will be stated in the terms of each individual offer.
• Hibaja reserves the right to void bonuses where suspicious bonus usage is detected.

The following rules apply when playing games at hibaja:

• All games are provided by licensed providers and powered by RNG (Random Number Generator) technology. Results are entirely random and cannot be manipulated by anyone.
• If a game remains incomplete due to a technical error, hibaja reserves the right to make the final decision. In such cases, the bet may be voided.
• Hibaja is not responsible for any game interruptions caused by internet disconnection.
• In live dealer games, the dealer's decision is final. In the event of a dispute, game logs will be reviewed.

The following activities are strictly prohibited on hibaja. Engaging in any of them may result in permanent account closure:

• Creating multiple accounts to exploit bonus offers (bonus abuse).
• Playing games using bots, scripts, or automated software.
• Exploiting any vulnerabilities or bugs in the game system to gain an unfair advantage.
• Attempting to access another user's account without authorization.
• Money laundering or use of funds from illegal sources.
• Abusive or threatening behavior toward hibaja staff.
• Attempting to disrupt the normal operation of the platform.

Hibaja may temporarily suspend or permanently close an account under the following circumstances:

• Violation of Terms & Conditions.
• Failure to submit identity verification documents on time.
• Suspicious transactions or gaming patterns.
• Accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.

Closing Your Account FAQ page Visit the page or email us directly at support@hibaja.click. If you choose to close your account yourself, you will be given the opportunity to withdraw your balance first.

Hibaja is not liable for the following:

• Missed games due to internet disconnection or device issues.
• Delays or issues on the part of third-party payment providers.
• Password or account details being compromised due to the user's own negligence.
• Service disruptions caused by natural disasters, cyberattacks, or other unforeseen circumstances.

Hibaja is committed to maintaining high service quality, but cannot guarantee 100% uninterrupted availability. Service may be temporarily unavailable during maintenance — advance notice will be provided.

Hibaja takes your personal data seriously. For details on how your information is collected, stored, and used, please refer to our Privacy Policy there.

In short: hibaja does not sell your information to third parties. Your data is used solely for service operation, verification, and legal compliance.